Orders & Shipping
How long does shipping take?
UK orders ship with Royal Mail Tracked 48 (2–4 working days, free on all launch orders) or Tracked 24 (1–3 working days, £6.75). Europe is Royal Mail International Tracked for £16, usually 3–7 working days. Orders are processed within 1–3 working days.
Do you ship to the US and the rest of the world?
We’re not shipping to the US and rest of the world just yet. Email info@both-girls.com if you’d like a specific item.
How do I track my order?
You'll receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse.
Returns & Exchanges
What's your return policy?
We accept returns on unworn, unwashed items within 14 days of delivery. See our Returns & Exchanges page for full details.
How do I start a return?
Email us at info@both-girls.com with your order number and we'll send you return instructions.
Sizing
How do your pieces fit?
Our knitwear and tailoring run true to size. If you're between sizes, we recommend sizing up for a relaxed fit.
Still need help?
Reach out any time at info@both-girls.com or visit our Contact page.